On the first day of the implementation of the E-levy, the GRA has swiftly responded to concerns raised against the policy that saying that it is collating all the feedback to work on them.
Interestingly, some customers have already complained about cases of wrong deductions since the policy started on Sunday.
But, a member of the E-levy Technical Committee of the GRA Isaac Kwabena Amoako said on Sunday, May 1, “On day one of implementation we have been taking feedback.
“The category of feedback that did not meet our design is the fact that people transferring from one network to another network, for some of them they are being charged.
“That seems to be the most prevalent technical issue that is being reported. We have collated some of these concerns, we are talking to the charging entities so that they correct them.
“We believe that between now and the following day some of these of these corrections will be made.”
“We have issued out notices that anyone who has genuine or valid reversals should listen to them, use the current approach that they use for reversals which is 15 working days to collate these concerns, those who have been wrongfully charged should be refunded,” he added.